ProActive Maintenance

Under the ProActive Maintenance 3.0 model we are keen to add additional services. The first of these is managing Operating Systems and applications. Under this model Procurri can manage the following:

• File system utilization
• Memory allocation and utilization
• Page file usage and virtual memory
• Percent CPU utilization
• Paging file
• Network usage
• Protocol and port availability
• Processes and services (states, issues, availability, resources).

To expand the the standard call home facility under the ProActive Maintenance 3.0 model, we install an agent onto the storage device, helping to collect storage capacity data and track usage over time (allowing for the identification of capacity issues in storage environments). This allows customers to leverage:

• A capacity planning tool to easily view storage growth trends
• Building forecasts depicting when capacity will be reached.

By installing Network Performance, a network diagnostics tool is built to continuously monitor network device performance and availability, aiding in network troubleshooting when problems arise. With intelligent network alerting, all involved parties can understand the moment key performance metrics pass critical thresholds, facilitating immediate troubleshooting as soon as issues occur.

Under ProActive Maintenance 3.0, additional resources can be added in the future by moving the Procurri help desk into a dedicated call monitoring center, providing a real-time NOC giving customers a fully outsourced monitoring service.