Proactive Support… What Is It… and Do You Actually Need It?
Proactive support is becoming more of a buzzword in the maintenance industry. Business is 24×7, and your customers demand higher uptimes and more responsive service, even down to seeing problems before they potentially arise and fixing them. When looking at what is the most crucial element of the infrastructure stack that needs to be available 24×7, people talk about critical storage platforms, otherwise known as Tier 1 storage. Vendors that sit within the tier 1 storage vendors list include the likes of EMC, NetApp, and HDS to name but a few.
Procurri is unique in the way in which we provide third-party support to Tier 1 storage devices. Our pro-active Tier 1 storage support model replicates that of the OEM’s best practices. Our support provides proactive remote monitoring 24×7 and dial home access to provide a fix to escalations. This ensures both best practice and improved uptime which helps your customer’s critical data stay live and productive if a fault is diagnosed.
As a solutions provider, your main focus is to sell new channel hardware as per your partner alignments. At Procurri we understand that, and we are continually looking at ways to help you achieve this and increase net new hardware sales. Whether we like it or not, end-users do have legacy applications and hardware assets they just need to sweat a little longer or keep the lights on until the Cap Ex budget is available to refresh. We can help reduce the support costs significantly compared to the OEM for these assets, and those savings can be re-invested by the end-user with you on new infrastructure via your channel program. We can be flexible in our approach enabling so we offer support just for the period of transition up until the new storage environment goes live, and we have other services such as ITAD offerings to help build a rounded life-cycle solution to complement your channel offering.
Gartner predicts that by 2020, 80% of U.S.-based VARs will have a formal partnership in place with at least one Third-Party Maintenance provider. This is also being mirrored in Europe where more and more solutions providers are working with partners to be able to provide support on legacy systems.
Resellers need to have confidence in a partner to deliver the service on their behalf, whilst also knowing that the partnership protects them, and the maintenance provider isn’t going directly to their customer. Procurri’s partner program is 100% channel-focused and designed for solution providers of all sizes to drive new revenue growth and increase profitability for their business. After years of building our business upon a foundation of world-class engineering, parts, key strategic partnerships, and an expansive inventory selection, Procurri is now excited to offer partners access to our services and resources on a global scale via our regional offices and hubs across Europe, APAC, US, and Latin America.
