Independent Maintenance services

Extending the maintenance support for your out-of-warranty and end-of-life IT equipment, Independent Maintenance Services delivers a consistent level of service across 90 countries from a single point of contact.

Underpinned by our SLA-driven framework, our professional technical team and 24x7 global support infrastructure, we offer flexibility to customise solutions according to your business needs, while optimising your support coverage and cost savings.


Comprehensive global support infrastructure

  • 24x7 multi-lingual global helpdesk
  • Localised multi-country model delivering consistent service quality
  • Access to a global team of product-certified engineers

Vendor-neutral approach to infrastructure

  • Multi-vendor expertise catering to new, out-of-warranty or end-of-life equipment
  • Over 50% in cost savings

Efficient labour and parts planning

  • Customisable support levels and pricing plans
  • Precise labour and parts planning for efficient onsite deployment

Resolute promise on quality

  • Comprehensive quality management for heterogeneous IT environments
  • Operations and processes governed by ISO 9001 Quality Management Certification* *for specific countries only