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Independent Maintenance services

Extending the maintenance support for your out-of-warranty and end-of-life IT equipment, Independent Maintenance Services delivers a consistent level of service across 90 countries from a single point of contact.

Underpinned by our SLA-driven framework, our professional technical team and 24x7 global support infrastructure, we offer flexibility to customise solutions according to your business needs, while optimising your support coverage and cost savings.

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Comprehensive global support infrastructure

  • 24x7 multi-lingual global helpdesk
  • Localised multi-country model delivering consistent service quality
  • Access to a global team of product-certified engineers

Vendor-neutral approach to infrastructure

  • Multi-vendor expertise catering to new, out-of-warranty or end-of-life equipment
  • Over 50% in cost savings
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Efficient labour and parts planning

  • Customisable support levels and pricing plans
  • Precise labour and parts planning for efficient onsite deployment

Resolute promise on quality

  • Comprehensive quality management for heterogeneous IT environments
  • Operations and processes governed by ISO 9001 Quality Management Certification* *for specific countries only
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